Refunds & Returns

At ThePowhari LLC, customer satisfaction is important to us. This Refunds & Returns Policy explains how returns and refunds are handled for purchases made on thepowharis.com.

15-Day Return Policy

We accept returns within 15 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be in its original packaging
  • Proof of purchase (order number or receipt) is required

If 15 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Final sale or clearance items
  • Gift cards
  • Items damaged due to misuse or normal wear and tear
  • Items returned without original packaging

Return Process

To initiate a return:

  1. Email us at ThePowhari@gmail.com within 15 days of delivery
  2. Include your order number and reason for return
  3. If approved, we will provide return instructions

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund
  • Approved refunds will be processed to the original payment method
  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at ThePowhari@gmail.com within 15 days of delivery.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 7 days of delivery
  • Include photos of the item and packaging

We will resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card company or payment provider
  • If the issue persists, email us at ThePowhari@gmail.com

Contact Us

For questions about refunds or returns, contact us:

ThePowhari LLC
30 N Gould St Ste 54280
Sheridan, WY 82801
United States